Customer Debt and Declining Revenues: The Financial Impacts of COVID-19 on Small Community Water Systems

Customer Debt and Declining Revenues: The Financial Impacts of COVID-19 on Small Community Water Systems

Published: May 2021

Authors: Darcy Bostic, Walker Grimshaw, Michael Cohen, Laura Landes, Nathan Ohle, Ted Stiger, Glenn Barnes, and Ari Neumann

Pages: 32


Customer Debt and Declining Revenues: The Financial Impacts of COVID-19 on Small Community Water Systems

Overview

More than 45,000 small community water systems exist in the United States. These small community water systems, defined as those serving fewer than 10,000 people, are distributed across the country. Altogether they serve 53 million people across rural and urban settings, on Tribal reservations, in the midst of huge metropolises, and in growing communities.

Despite the critical role of small community water systems in providing a vital resource to their communities, they often lack financial reserves and are frequently overlooked in state and federal stimulus and aid packages. This report investigates how the COVID-19 pandemic exacerbated pre-existing challenges for these water systems as well as for underserved communities faced with rapidly rising water bills, financial and cyber insecurity, and the rising costs of treating new contaminants in their water and wastewater. A set of recommendations is offered to make these systems more resilient to current and future financial challenges and ensure reliable and affordable access to water and sanitation for the millions of Americans who rely on small community water systems.

The report and accompanying case studies are a project of the Pacific Institute, the Rural Community Assistance Partnership, and the Rural Community Assistance Corporation.

Key Findings

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